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NHA questions and 100% Correct answers for the test Best Study Guide Graded A+ Updated 2023
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NHA questions and 100% Correctanswers for the test Best Study
Guide Graded A+ Updated 2023
A medical assistant is reporting a patient fall that occurred in the front lobby of the clinic.
What is the purpose of the assistant preparing an incident report? --------- CORRECT
ANSWER ----- To avoid future reoccurrences
A medical assistant witnesses a coworker knowingly commit an unlawful and wrongful
act. The assistant should identify this act as which of the following types of negligence?
--------- CORRECT ANSWER ----- Malfeasance.
When measuring the vital signs of a 10-year-old child, a medical assistant recognizes
indications of abuse. Which of the following actions should the assistant take? ---------
CORRECT ANSWER ----- Notify the child's provider.
A patient expresses to a medical assistant that he would like to designate his daughter
as his health care proxy. The assistant should inform him that which of the following is
the minimum age to be eligible as a health care proxy? --------- CORRECT ANSWER ---
-- 18
A medical assistant is assisting a provider with a gynecological examination on a
patient. The patient says, "My religious beliefs do not allow me to use contraception."
The assistant should expect the provider to make which of the following statements? ----
----- CORRECT ANSWER ----- You have the right to make choices regarding your
health
A medical assistant should recognize that which of the following provides instructions
for an emergency medical technician to follow when transporting an elderly or critically
ill patient? --------- CORRECT ANSWER ----- Medical Order for Life-Sustaining
Treatment
A medical assistant should recognize that which of the following entities must adhere to
HIPAA guidelines? --------- CORRECT ANSWER ----- Health care clearinghouses
A medical assistant sees a coworker take a pain medication from a locked cabinet. The
assistant knows that the coworker is a single mother who has a child who was recently
injured. Which of the following types of ethical situations does this problem create for
the assistant? --------- CORRECT ANSWER ----- Ethical distress
A medical assistant should identify which of the following as the legal document that
states the life-saving procedures a patient authorizes in the event he is incapable of
,verbalizing his desire for medical treatment? --------- CORRECT ANSWER ----- Living
will
Which of the following moral codes should a medical assistant reference when facing an
ethical dilemma? --------- CORRECT ANSWER ----- AMA Code of Ethics
A medical assistant left her computer unlocked with a patient's chart visible. Which of
the following actions should the assistant take in the future to prevent unauthorized
viewing of patient information? --------- CORRECT ANSWER ----- Place privacy filters on
the monitor screen
A medical assistant should recognize that once advance directives are in place, they
can be updated at which of the following times? --------- CORRECT ANSWER ----- At
any time
Which of the following gives patients the rights over their health care information,
including the right to receive a copy of their information, the right to ensure their medical
records are correct, and the right to know who had access to their records? ---------
CORRECT ANSWER ----- HIPAA
Employers are accountable for providing a safe and healthy workplace for employees
by setting and enforcing standards. This environment is achieved by providing training,
outreach, education, and assistance. Which of the following regulatory agencies
oversees this standard? --------- CORRECT ANSWER ----- Occupational Safety and
Health Administration (OSHA)
A patient believes that her health care privacy has been violated. A medical assistant
should know that the patient's complaint must be filed within how many days? ---------
CORRECT ANSWER ----- 180.
When designating a medical power of attorney, a medical assistant should identify
which of the following people as an acceptable choice for a health care proxy? ---------
CORRECT ANSWER ----- A member of the patient's faith community
A medical assistant is speaking with a patient. Which of the following might occur as a
barrier to communication? --------- CORRECT ANSWER ----- Stereotyping
When communicating on the telephone with a patient, which of the following actions by
a medical assistant demonstrates the use of appropriate technique for outgoing calls? --
------- CORRECT ANSWER ----- Allowing the patient to be the one to end the call
A medical assistant is caring for a patient who is frustrated and states, "My doctor
doesn't have any idea how to treat my condition." Which of the following responses by
the assistant is an example of therapeutic communication? --------- CORRECT
ANSWER ----- Are you saying that you don't think your provider knows how to help
you?"
, Which of the following elements is essential for successful teamwork? ---------
CORRECT ANSWER ----- Related short-term and long-term goals
In which of the following locations should the inside address appear in a business
letter? --------- CORRECT ANSWER ----- Between the dateline and the salutation
To be a successful member of a team, which of the following actions should a medical
assistant take? --------- CORRECT ANSWER ----- Demonstrate willingness to perform
extra duties.
During the admission process, a patient explains the manifestations of his chief
complaint to the medical assistant. Which of the following actions should the assistant
take? --------- CORRECT ANSWER ----- Document the patient's concerns in the medical
record
A medical assistant is approached by a patient who is angry and yelling. Which of the
following actions should the assistant take? --------- CORRECT ANSWER ----- Remain
calm.
A patient calls into the office to report that her medication is "not working." Which of the
following responses should the medical assistant make? --------- CORRECT ANSWER -
---- "I will notify the provider about your situation."
A medical assistant is providing discharge instructions for a patient who is visually
impaired. Which of the following actions should the assistant take? --------- CORRECT
ANSWER ----- Notify the patient when entering the room..
A medical assistant is engaging in conversation with a patient who was recently
terminated from the practice. The patient has come to the office and is demanding an
explanation. Which of the following actions should the assistant take? ---------
CORRECT ANSWER ----- Acknowledge the patient's concern.
A medical assistant is checking in a patient who does not speak the same language as
the assistant. Which of the following actions should the assistant take? ---------
CORRECT ANSWER ----- Ask a bilingual staff member to assist with communication..
A medical assistant is checking in a patient who is hearing impaired. Which of the
following actions should the assistant take? --------- CORRECT ANSWER ----- Stand
within the patient's field of vision.
A patient in the waiting room approaches a medical assistant and states, "I've been
waiting 30 minutes to see my doctor. Can't you do something?" Which of the following
responses by the assistant is an example of active listening? --------- CORRECT
ANSWER ----- "You sound frustrated about how long you've been waiting."
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