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APCO Fire Exam Study Guide (Questions & Answers)
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APCO Fire Exam Study Guide (Questions & Answers)
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APCO Fire Exam Study Guide(Questions & Answers)
Mutual aid Correct Ans - is a process of supplying supplemental personnel,
equipment or other resources to an incident to assist agencies that may be in danger of
becoming overwhelmed in their response
Mutual response Correct Ans - similar to mutual aid, however mutual response
requires the simultaneous dispatch of multiple resources for certain emergencies, such as
high-rise fires and water etc
A Policy Correct Ans - is a guide to thinking
A Procedure Correct Ans - is a guide to action
open ended questions Correct Ans - are questions that cannot be answered with yes
or no
paraphrasing Correct Ans - a brief rephrasing of information provided by the
sender
reflecting feelings Correct Ans - repeating in a short declarative statement the
emotions or feelings that the sender is communicating
inference Correct Ans - the deriving of a conclusion based upon something known
or assumed.
the 5 w's Correct Ans - where - what - when - who - weapons
vehicle description Correct Ans - C- Color
Y- Year
M- Make/Model
B- Body
A- Additional information
L- license num/expiration date
S- State/province of license.
persistent repetition Correct Ans - requires that the request be repeated each time
in the same way. used for hysterical callers.
ALI Correct Ans - Automatic Location Identification. The calling party's address and
dispatch information
, ANI Correct Ans - Automatic Number Identification. The calling party's telephone
number
basic 9 1 1 Correct Ans - a system that provides dedicated lines for carrying 9 1 1
calls to the psap closest to the caller
e911 Correct Ans - Enhanced 9 1 1. automatically provides the callers phone
number and physical address
ESN Correct Ans - Emergency service number. determines which agencies are to
respond to the call for service
PSAP Correct Ans - Public Safety Answering Point
P-PSAP Correct Ans - Primary Public Safety Answering Point
PBX Correct Ans - Private Branch Exchange. a switch that controls a privately
owned group of telephone lines
Selective routing Correct Ans - In conjunction with ani/ali information, calls can be
selectively routed to the correct Police, Fire or ambulance PSAP based on the callers
information
Types of call routing Correct Ans - Direct Dispatch, Call transfer, Call relay and call
referral
Direct dispatch Correct Ans - The call is dispatched directly by the PSAP that
receives the call
Call transfer Correct Ans - The caller is transferred to the appropriate PSAP for
dispatch after the incident location and nature is obtained
Call Relay Correct Ans - Is where information obtained from a caller is provided
(relayed) to the appropriate PSAP, department or agency.
Call referral Correct Ans - the caller is provided the telephone number and asked to
call the appropriate agency.
P-ANI Correct Ans - Pseudo ANI - A number used by the wireless carrier to route
the call and identify the cell site (and sector, if its a sectored sight) from which a wireless
call originates.
VoIP - Voice over Internet Protocol Correct Ans - A technology that allows you to
make telephone calls using the internet
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