CPI Certification Test Questions and Answers,100% CORRECT
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Course
CPI Certification
Institution
CPI Certification
CPI Certification Test Questions and Answers
4 Behavior Levels - Correct Answers1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Correct AnswersBe Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitud...
CPI Certification Test Questions and Answers
4 Behavior Levels - Correct Answers1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - Correct AnswersBe Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - Correct Answersdirective-attempt to
control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person - Correct Answersnon-violent
physical crisis intervention
Staff Attitudes for Tension Reduction - Correct Answerstherapeutic rapport
decrease in energy regaining of rationality
integrated Experience - Correct Answerswe can set the tone for whether or not
the behavior escalates or de-escalates
non-verbal-proxemics (personal space) - Correct Answersarea surrounding your
body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height,
gender, age, status, appearance, and familiarity.
kinesics (body language) - Correct Answersnon-verbal message transmitted by
motion and body posture. Factors: eye contact, facial expressions send a very
strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - Correct Answerssafety
less threatening
communicates respect
, components of the communication pyramid - Correct Answersverbal
communication, para verbal coomunication, and non-verbal communication
what is paraverbal communication - Correct Answershow we say what we say
three components of paraverbal communication - Correct Answerstone
volume
cadence
total voice control
what is the verbal escalation continuum? - Correct Answersthe kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning - Correct Answersinformation-seeking
what is an intervention for questioning - Correct Answersgive a rational response
redirect
what is refusal? - Correct Answersnon-compliance
what is an intervention for refusal - Correct Answersset limits
give options
what is release - Correct Answershigh energy outburst
intervention for release - Correct Answerslet it happen
isolate the situation
what is intimidation - Correct Answersverbal or non verbal threats
intervention for intimidation - Correct Answerstake it seriously
get help
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