MNB1601 Paper QUESTION AND
ANSWERS.
OctNov 2018 Paper QUESTION AND ANSWERS
OPERATIONS MANAGEMENT
Read the extract taken from "Operations management: Air traffic operations excellence" (Business Cases,
2nd edition), and then answer questions 1 to 6
Complacency is certainly the single biggest t...
Read the extract taken from "Operations management: Air traffic operations excellence" (Business Cases,
2nd edition), and then answer questions 1 to 6
Complacency is certainly the single biggest threat for any airport operation. Nobody should take things for granted
and the concept of operations Improvement is a common practical principle. The basic science of preventing
processes (any technology) from becoming worse, failure prevention and recovery, total quality management
(TQM) and making processes better is the common language at airport operations such as the New York airspace.
1. Operations Improvement is a common practical principle m the aviation Industry Once managers have determined
the extent to which the present operations process satisfies the set objectives, the overall performance of the
process should be evaluated If OR Tambo International uses benchmarking to
, measure their performance against that of the New York airspace, they are making use of
performance standards to measure their performance
1 historical
2 target
3 competitors'
4 absolute
2. Once the performance of OR Tambo's present operations process has been measured and compared with the
desired performance standard, the next step would be to
1 determine the priorities for Improvement
2 identify the causes of poor quality
3 determine the maximum achievable performance standard
4 complete on-the-ground inspections
3. The basic science of preventing processes (any technology) from becoming worse is the common language at
airport operations. When major changes in respect of process technology have to be made, which one
of the following improvement approaches should be used?
1 Continuous Improvement
2 Kaizen Improvement
3 Design Improvement
4 Breakthrough Improvement
4. No operations process is always perfect and the chance of failures or breakdowns occurring remains no matter
how well operations are run. During April 2018, OR Tambo’s luggage conveyor belt system in Terminal 8 broke
down, resulting in passengers arriving at their destinations without their baggage Several domestic flights were
affected and a massive backlog was created. What type of failure has occurred at OR Tambo?
1 Design failure
2 Facility failure
3 Staff failure
4 Supplier failure
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