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Summary Gr12 team work and conflict management
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I have summarized the Grade 12 NSC Business Studies book on which I wrote my test/ finals exams.
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TEAMWORK & CONFLICT MANAGEMENT:Team Dynamics:
How well the team works together.
Positive: productive
Negative: -fail to work together, poor team performance.
Best case scenario: the team gets along; issues are addressed with enthusiasm and
open mindedness.
Team synergy:
Synergy: the process of optimal cooperation where the team-together achieve more.
than the individuals could on their own.
Synergy is achieved through consensus (everyone agrees).
But in the real world it doesn’t always happen.
Workload:
Role overload: Too much cannot cope.
Role conflict: Same role (The leader).
Role ambiguity: Don’t know role, not sure?
Conflict: wherever there is a clash of interest or potential for disagreements relating to facts
or assumptions, there may be conflict. Unmanaged conflict is harmful to the business.
Positive conflict- Advantages:
Creates awareness of a problem.
Stimulate creative thinking.
Learn from one another.
Collaboration (working together)
Motivate people
Negative conflict-Disadvantages:
Hamper’s productivity.
Inappropriate behavior.
Lack of team synergy and direction.
Uncomfortable working environment.
Lower morale.
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