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PL-200 Exam
Microsoft Power Platform Functional Consultant
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Topic 1, Alpine SKi House Case Study
Background
Alpine SKi House is a boutique mountain resort that offers year-round spa and outdoor activities such
as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated
for more than 50 years. The company has been able to remain profitable while not needing to adopt
new technologies.
General
Booking at the resort have decreased. The company has decided to focus on creating a tailored, first-
class experience for guest. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSoure. The chatbot uses the
resort’s existing FAQS
Communication
* Communication between staff members is primarily conducted through email and SMS text
messages.
* Conversations between staff members and guest often lost.
* Conference calls are used for all group meeting
Event Registration
* Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will
include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor
activity.
* Event registration is conducted three weeks prior to start of the event. It is assumed that all event
attendees will attend the meeting
Check-in process
* Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary
restrictions and select their activity preference. This can result in long wait times and crowding at the
front desk.
* For health and compliance reasons, guests must answer a series of questions with a yes or no
answer during check-in. The front desk will ask and record these answers for the resort's records.
Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an
all-inclusive weekend stay at the resort. The resort uses the business card information to send
announcements about promotions and upcoming events.
Resort policies and event inquiries
* A guest can call or send an email to the event coordinator at the resort to get information about
hotel policies, snow conditions, or to pre-select their after-meeting event;
* Guests can also go to the website to view the extensive list of frequently asked questions (FAQ)
compiled over the years. Many of the answers to the FAQ's are out of date.
General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external
firm to develop solutions. There are two team members who are proficient at Microsoft Excel
formulas. Any solution created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
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