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[Show more]ADDIE 
An acronym defining a systems approach to training that focuses on Analysis, Design, Development, Implementation and Evaluation 
 
 
 
Behavior 
A measure of the difference between before training and after training 
 
 
 
Conditions of Performance 
parameters within which employees demonstra...
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Add to cartADDIE 
An acronym defining a systems approach to training that focuses on Analysis, Design, Development, Implementation and Evaluation 
 
 
 
Behavior 
A measure of the difference between before training and after training 
 
 
 
Conditions of Performance 
parameters within which employees demonstra...
Control Group 
A group that does not receive the training but is substantially similar to the group receiving training in every other way 
 
 
 
Evaluation 
The act of interpreting the data gathered in the measured phase. It is the process of making decisions or judgements based on the measurement n...
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Add to cartControl Group 
A group that does not receive the training but is substantially similar to the group receiving training in every other way 
 
 
 
Evaluation 
The act of interpreting the data gathered in the measured phase. It is the process of making decisions or judgements based on the measurement n...
Does the workplace culture at each property in your organization need to be the same? 
No, it behooves an organization to allow the workplace culture to be different at different properties. 
 
 
 
What is a good way to reinforce your culture among new and existing employees? 
Make sure your actions...
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Add to cartDoes the workplace culture at each property in your organization need to be the same? 
No, it behooves an organization to allow the workplace culture to be different at different properties. 
 
 
 
What is a good way to reinforce your culture among new and existing employees? 
Make sure your actions...
Needs Assessment 
Systematic process for determining organizational gaps 
 
 
 
Training Needs Assessment 
A way to identify organizations needs, identify the needs of employee and establish criteria for developing training and measuring success 
 
 
 
Gap Analysis 
ideal outcome - actual outcome = ...
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Add to cartNeeds Assessment 
Systematic process for determining organizational gaps 
 
 
 
Training Needs Assessment 
A way to identify organizations needs, identify the needs of employee and establish criteria for developing training and measuring success 
 
 
 
Gap Analysis 
ideal outcome - actual outcome = ...
All of the following are resources available to supervisors except: 
A. Time 
B. Organizational goals 
C. Materials 
D. People 
Organizational goals 
 
 
 
Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing thei...
Preview 4 out of 38 pages
Add to cartAll of the following are resources available to supervisors except: 
A. Time 
B. Organizational goals 
C. Materials 
D. People 
Organizational goals 
 
 
 
Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing thei...
Account Receivable System 
A system to account for revenue that is due (has been earned) but not yet collected 
 
 
 
Accural Accounting System 
An accounting system that matches revenue generated with the expenses incurred to generate the revenue 
 
 
 
Commercial Food Service Operation 
Food servi...
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Add to cartAccount Receivable System 
A system to account for revenue that is due (has been earned) but not yet collected 
 
 
 
Accural Accounting System 
An accounting system that matches revenue generated with the expenses incurred to generate the revenue 
 
 
 
Commercial Food Service Operation 
Food servi...
Which segment of the tourism industry includes lodging operations? 
Hospitality 
 
 
 
Which type of lodging operation offers its guests sleeping rooms, meeting space and complete food and beverage services? 
Full-Service 
 
 
 
An ala carte menu is one in which the menu items offered are individual...
Preview 4 out of 34 pages
Add to cartWhich segment of the tourism industry includes lodging operations? 
Hospitality 
 
 
 
Which type of lodging operation offers its guests sleeping rooms, meeting space and complete food and beverage services? 
Full-Service 
 
 
 
An ala carte menu is one in which the menu items offered are individual...
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