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CHAA - Certified Healthcare Access Associate TESTS COMPILATION BUNDLE
CHAA - Certified Healthcare Access Associate TESTS COMPILATION BUNDLE
[Show more]CHAA - Certified Healthcare Access Associate TESTS COMPILATION BUNDLE
[Show more]Accepting Assignment correct answer: When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. 
 
Access correct answer: The Patient's ability to obtain medical care. The ease o...
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Add to cartAccepting Assignment correct answer: When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. 
 
Access correct answer: The Patient's ability to obtain medical care. The ease o...
A financial counselor/Financial Assistance correct answer: In accordance with Section 501(r) regulations through the Affordable Care Act, a hospital must establish a written financial assistance policy and make it available to patients. 
 
Batch Processing correct answer: Execution of a series of ...
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Add to cartA financial counselor/Financial Assistance correct answer: In accordance with Section 501(r) regulations through the Affordable Care Act, a hospital must establish a written financial assistance policy and make it available to patients. 
 
Batch Processing correct answer: Execution of a series of ...
Admitting physician correct answer: the physician who writes the order for the patient to be admitted to the hospital. This physician must have admitting privileges at the facility providing the healthcare services 
 
Advanced Beneficiary Notice (ABN) correct answer: a notice that a care provider ...
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Add to cartAdmitting physician correct answer: the physician who writes the order for the patient to be admitted to the hospital. This physician must have admitting privileges at the facility providing the healthcare services 
 
Advanced Beneficiary Notice (ABN) correct answer: a notice that a care provider ...
Scatter Diagram correct answer: A graphic display of data plotted along two dimensions used to screen for a relationship between two variables 
 
Run Chart correct answer: a visual display of data that enables monitoring of a process to determine whether there is a systemic change in process over ...
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Add to cartScatter Diagram correct answer: A graphic display of data plotted along two dimensions used to screen for a relationship between two variables 
 
Run Chart correct answer: a visual display of data that enables monitoring of a process to determine whether there is a systemic change in process over ...
Under Title III of the Americans with Disabilities Act, hospitals are required to: correct answer: Provide resources to eliminate barriers in communication. 
 
What is NOT important when initiating a patient satisfaction survey? correct answer: What data measures are needed to care for a patient 
...
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Add to cartUnder Title III of the Americans with Disabilities Act, hospitals are required to: correct answer: Provide resources to eliminate barriers in communication. 
 
What is NOT important when initiating a patient satisfaction survey? correct answer: What data measures are needed to care for a patient 
...
CHAA correct answer: Certified Healthcare Access Associate 
 
NAHAM correct answer: The National Association of Healthcare Access Management 
 
AIDET correct answer: Acknowledge, Introduce, Duration, Explanation and Thanks 
 
Active Customer Feedback correct answer: occurs when the provider requ...
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Add to cartCHAA correct answer: Certified Healthcare Access Associate 
 
NAHAM correct answer: The National Association of Healthcare Access Management 
 
AIDET correct answer: Acknowledge, Introduce, Duration, Explanation and Thanks 
 
Active Customer Feedback correct answer: occurs when the provider requ...
Customer service impressions are formed by the staff's what? correct answer: Attitude and behavior 
 
Patients, family members, visitors, physicians, other staff members, vendors, and insurance companies are all considered to be? correct answer: Customers 
 
Demonstrating ________ is equally impo...
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Add to cartCustomer service impressions are formed by the staff's what? correct answer: Attitude and behavior 
 
Patients, family members, visitors, physicians, other staff members, vendors, and insurance companies are all considered to be? correct answer: Customers 
 
Demonstrating ________ is equally impo...
Medicare A correct answer: Primary wage earner 
 
Inpatient Medicare part A correct answer: Covers up to 90 hospital inpatient each benefit period 
 
Carriers correct answer: Handle medical insurance part B claims 
 
Fiscal intermediaries correct answer: Handle all hospital insurance part A clai...
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Add to cartMedicare A correct answer: Primary wage earner 
 
Inpatient Medicare part A correct answer: Covers up to 90 hospital inpatient each benefit period 
 
Carriers correct answer: Handle medical insurance part B claims 
 
Fiscal intermediaries correct answer: Handle all hospital insurance part A clai...
Defined as "a self-assessment and external peer assessment process used by healthcare organizations to accurately assess their level of performance in relation to established standards and to implement ways to continuously improve." 
 
Examples include: TJC, Healthcare Accreditation Program, DNVGL...
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Add to cartDefined as "a self-assessment and external peer assessment process used by healthcare organizations to accurately assess their level of performance in relation to established standards and to implement ways to continuously improve." 
 
Examples include: TJC, Healthcare Accreditation Program, DNVGL...
Under tittle III of the Americans with disabilities act, hospitals are required to: correct answer: Provide resources to eliminate barriers in communication 
 
What is NOT important when initiating a patient satisfaction survey? correct answer: What data measures are needed to care for the patient...
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Add to cartUnder tittle III of the Americans with disabilities act, hospitals are required to: correct answer: Provide resources to eliminate barriers in communication 
 
What is NOT important when initiating a patient satisfaction survey? correct answer: What data measures are needed to care for the patient...
What act requires language barriers to be identified and accommodated? correct answer: American with Disabilities Act (ADA) under Title III 
 
What does AIDET stand for? correct answer: Acknowledge, Introduce, Duration, Explanation and Thanks 
 
Two ways of obtaining customer feedback correct answ...
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Add to cartWhat act requires language barriers to be identified and accommodated? correct answer: American with Disabilities Act (ADA) under Title III 
 
What does AIDET stand for? correct answer: Acknowledge, Introduce, Duration, Explanation and Thanks 
 
Two ways of obtaining customer feedback correct answ...
Under Title III of the Americans with Disabilities Act, hospitals are required to: correct answer: Provide resources to eliminate barriers in communicaton 
 
What is not important when initiating a patient satisfaction survey correct answer: What data measures are needed to care for the patient 
 ...
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Add to cartUnder Title III of the Americans with Disabilities Act, hospitals are required to: correct answer: Provide resources to eliminate barriers in communicaton 
 
What is not important when initiating a patient satisfaction survey correct answer: What data measures are needed to care for the patient 
 ...
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Master Study Guide I 
 
Pre-Encounter 
 
Customer Service impressions are formed by the staff's ATTITUDE (state of mind) and BEHAVIOR (action/reaction) towards them. correct answer: 1.ATTITUDE / BEHAVIOR 
 
_____________ may be any patient, family member, visitor, physician, other hospital personn...
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Add to cartMaster Study Guide I 
 
Pre-Encounter 
 
Customer Service impressions are formed by the staff's ATTITUDE (state of mind) and BEHAVIOR (action/reaction) towards them. correct answer: 1.ATTITUDE / BEHAVIOR 
 
_____________ may be any patient, family member, visitor, physician, other hospital personn...
What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare part A? correct answer: Medicare Two-midnight rule 
 
Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS) program by detecting and preventing...
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Add to cartWhat is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare part A? correct answer: Medicare Two-midnight rule 
 
Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS) program by detecting and preventing...
Patient access service's customers are_____________________. correct answer: Internal and external 
 
is Vital to ensure a positive healthcare experience for patients. correct answer: External Customers 
 
is as significant (important) as competence in assuring that a clean & accurate claim is ge...
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Add to cartPatient access service's customers are_____________________. correct answer: Internal and external 
 
is Vital to ensure a positive healthcare experience for patients. correct answer: External Customers 
 
is as significant (important) as competence in assuring that a clean & accurate claim is ge...
When a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. correct answer: Accepting Assignment 
 
The patient's ability to obtain medical care. The ease of access is determined b...
Preview 4 out of 52 pages
Add to cartWhen a provider agrees to accept the allowable charges as the full fee and cannot charge the patient the difference between the insurance payment and the provider's normal fee. correct answer: Accepting Assignment 
 
The patient's ability to obtain medical care. The ease of access is determined b...
Under the Title III of the Americans with Disabilities Act, hospitals are require to: 
a. provide info for restroom locations 
b. provide patients and families all docs for admissions 
c. provide resources to eliminate barriers in communication 
d. ensure all patients are accommodated for admission....
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Add to cartUnder the Title III of the Americans with Disabilities Act, hospitals are require to: 
a. provide info for restroom locations 
b. provide patients and families all docs for admissions 
c. provide resources to eliminate barriers in communication 
d. ensure all patients are accommodated for admission....
CUSTOMER SERVICE correct answer: - Most organizations recognize that excellence in service is an essential part of providing high quality healthcare. 
--Impressions about a facility's service levels are the result of staff behavior and attitude. 
--Attitude is a state of mind or feeling that refl...
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Add to cartCUSTOMER SERVICE correct answer: - Most organizations recognize that excellence in service is an essential part of providing high quality healthcare. 
--Impressions about a facility's service levels are the result of staff behavior and attitude. 
--Attitude is a state of mind or feeling that refl...
Corrections to written documentation are made by erasing the incorrect copy and entering the correct information: TRUE or FALSE correct answer: FALSE 
 
When information is released, only facts pertinent to the specific request should be provided: TRUE or FALSE correct answer: TRUE 
 
Patient info...
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Add to cartCorrections to written documentation are made by erasing the incorrect copy and entering the correct information: TRUE or FALSE correct answer: FALSE 
 
When information is released, only facts pertinent to the specific request should be provided: TRUE or FALSE correct answer: TRUE 
 
Patient info...
Medicare is for people at or over the age of _________, those of any age with ________________, and certain disabled people under the age of __________. correct answer: 65, ESRD, 65 
 
Medicare cards identify if the patient has Part A and B and will list the date these benefits became _____________...
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Add to cartMedicare is for people at or over the age of _________, those of any age with ________________, and certain disabled people under the age of __________. correct answer: 65, ESRD, 65 
 
Medicare cards identify if the patient has Part A and B and will list the date these benefits became _____________...
True or False: Answer only questions related to your job function. correct answer: True 
 
What types of information should a Patient Access Rep collect? correct answer: Demographics 
PCP 
Insurance Info 
Reason for Visit 
Prep Info provided by physician 
Last visit Info 
Financial responsibility ...
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Add to cartTrue or False: Answer only questions related to your job function. correct answer: True 
 
What types of information should a Patient Access Rep collect? correct answer: Demographics 
PCP 
Insurance Info 
Reason for Visit 
Prep Info provided by physician 
Last visit Info 
Financial responsibility ...
What are the 9 clinical concerns we will get from the patient during arrival? correct answer: -demographics (name, address, phone, fax, email) 
-PCP 
-Medical problem/What procedure they are having 
-prep info from PCP 
-last visit info 
-financial responsibility for deductibles and copays 
-speci...
Preview 2 out of 9 pages
Add to cartWhat are the 9 clinical concerns we will get from the patient during arrival? correct answer: -demographics (name, address, phone, fax, email) 
-PCP 
-Medical problem/What procedure they are having 
-prep info from PCP 
-last visit info 
-financial responsibility for deductibles and copays 
-speci...
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